Q. Are the website accommodation rates per person or per room?
Q. Do the rates include all taxes and fees?
Q. What currency will be used for my booking?
Q. What are my payment terms for accommodation?
Q. How many people can stay in the room I have booked?
Q. Can a double room also be offered/used as a twin room?
Q. Do I have to book for minimum numbers of nights?
Q. Is there a limit on the number of nights I can book?
Q. Who can use the reserved room?
Q. How can I cancel or change my accommodation booking?
Q. Can I book a room for a disabled person?
Q. I am travelling with children; how should I process my booking?
Q. Is there a limit on the number of persons which I can book per room?
Q. Is there a limit on the number of rooms which I can book?
Q. I cannot find any availability for accommodation on the dates requested. What should I do?
Q. Can I make additional accommodation bookings using a different email address?
Q. What happens if I arrive "late" at the hotel? Will my booking be maintained?
Q. What happens if I arrive early at the hotel or if I depart late?
Q. Will I receive a refund if I cancel my accommodation booking?
Q. Is the accommodation information on the website accurate?
Q. Is the information from the hotels on the website updated?
Q. Will I be provided with documentation to present upon arrival at the accommodation?
Q. How do I amend my account holder’s email address, account settings or personal details online?
Q. Can I use a different shipping or billing address to my main address?
Q. How do I update the payment card associated with my account?
Q. What third parties may receive my personal details if I consent to sharing them?
Q. Where can I find out more information on how my personal data can be used?
Q. Am I able to purchase hospitality packages online without creating an account?
Q. What is the step-by-step process when purchasing packages online?
Q. How can I view my online purchase(s)?
Q. When is my order confirmed?
Q. How do I know that your website is secure and that my payment information is safe?
Q. What is the minimum number of packages I am required to purchase?
Q. Is there a limit to how many hospitality packages I can purchase online?
Q. Will I be able to purchase additional hospitality packages once I am in Qatar?
Q. Can I purchase hospitality packages for sweepstakes, competitions, auctions or charitable use?
Q. Are discounts offered for large purchase quantities of hospitality packages?
Q. How long before kick-off will the hospitality areas open?
Q. What are the seating arrangements in the hospitality areas?
Q. How many people will each table in the hospitality area seat?
Q. What type of entertainment is provided in the hospitality areas for customers?
Q. What solutions can you offer me if there is no availability to locate me in the family area?
Q. Will alcohol be served and/or permitted in the hospitality areas of the stadium?