MATCH Hospitality guaranties

MATCH Hospitality guaranties

Q. What happens if I arrive "late" at the hotel? Will my booking be maintained?

Your booking will always be maintained for the complete period booked no matter how late or on which day you may arrive.

Q. What happens if I arrive early at the hotel or if I depart late?

Early check-ins or late check-outs cannot be guaranteed during a busy period; therefore, providing these services is up to the hotel on the day you arrive or depart. Please note that the hotel may choose to charge the guest for an early check-in or a late check-out. Should you wish to guarantee an early check-in or a late check-out, you will need to book an additional night.

Q. Will I receive a refund if I cancel my accommodation booking?

Please note that no refund will be made in case of cancellation. The full Accommodation Sales Regulations are available on the webshop

Q. Is the accommodation information on the website accurate?

The information on the website is provided by the properties to MATCH Hospitality. MATCH Hospitality does NOT verify the data provided by the properties and the site contains a disclaimer in this regard. MATCH Hospitality does not accept any responsibility for incorrect information. Whilst no guarantee can be given, within reason, MATCH Hospitality shall make every effort to resolve any complaints brought about by misleading data.

Q. Is the information from the hotels on the website updated?

The information on the website is provided by the properties, if the property is submitted to any change, MATCH Hospitality shall update the website data according to the latest information provided by the property.

Q. Will I be provided with documentation to present upon arrival at the accommodation?

It is currently anticipated that you will be provided with a booking confirmation to present upon arrival at your accommodation along with your passport. You will be informed of the procedure via email closer to the event during 2022.

Q: I never received any communications from you regarding my accommodation booking, can I cancel my booking?

Transactions are communicated through the website and confirmations are sent via email to the email address provided by the customer at the time of booking. MATCH Hospitality cannot be held liable for any problems receiving emails (E.g.: incorrect email provided, inbox size limit reached, email sent to junk items, etc).

However, if any of our emails are not displaying in your inbox, we would recommend checking your spam or junk mail folder. Your email service provider may have filtered emails in one of these folders. To avoid this issue in the future, please add our web sales address (qatar.2022@match-hospitality.com) to your "safe senders list" or the equivalent. Additionally, to receive important updates regarding your booking, we suggest that you also add 2022.customerservice@match-hospitality.com to your "safe senders list".

Q. Can I have an adjacent hotel room with another order?

Please notify our Customer Service Team via email 2022.customerservice@match-hospitality.com, detailing your accommodation order number(s).  Please note that MATCH Hospitality cannot guarantee such requests will be accommodated.

The ‘Frequently Asked Questions’ has been created to support our clients and to help improve the booking service. If you have any other queries, please contact us at 2022.customerservice@match-hospitality.com.