Q: I never received any communications from you regarding my accommodation booking, can I cancel my booking?

Q: I never received any communications from you regarding my accommodation booking, can I cancel my booking?

Transactions are communicated through the website and confirmations are sent via email to the email address provided by the customer at the time of booking. MATCH Hospitality cannot be held liable for any problems receiving emails (E.g.: incorrect email provided, inbox size limit reached, email sent to junk items, etc).

However, if any of our emails are not displaying in your inbox, we would recommend checking your spam or junk mail folder. Your email service provider may have filtered emails in one of these folders. To avoid this issue in the future, please add our web sales address (qatar.2022@match-hospitality.com) to your "safe senders list" or the equivalent. Additionally, to receive important updates regarding your booking, we suggest that you also add 2022.customerservice@match-hospitality.com to your "safe senders list".