Seating location and information

Seating location and information

Q. What is a Category 1 match ticket?

Category 1 is the highest price category ticket and is located in prime areas within the stadium. FIFA determines the categorisation of each seat in the Stadium on a Match-by-Match basis. This means that (i) the Ticket Category may vary from Match to Match; (ii) all Ticket Categories may comprise stadium seats of the lower and upper tier, (iii) the Ticket Categorisation remains unaffected from any conditions on the Match day, such as weather conditions; and (iv) Ticket Category boundaries may vary from Match to Match.

Q. Can I choose my seat locations?

Specific MATCH Private Suites can be selected at the time of purchase, and your MATCH Private Suite number will be contained on your Confirmation of Order.

For Pearl Lounge, MATCH Business Seat, MATCH Pavilion and MATCH Club purchases, exact seat and row numbers will not be assigned at the time of purchase. Seats will be allocated by MATCH Hospitality in the area specified in the product description. Please be aware that the seating in each stadium and at each match is configured differently, and that ticket category boundary locations may differ from match to match.

Q. When will I know my seat number and where my seats are located?

Exact seat and row numbers will not be assigned at the time of purchase. When you receive your hospitality kit, containing your match ticket as well as an information leaflet providing information relevant to your hospitality experience, you will know which seats have been allocated to you.

Seats will be allocated in the applicable area specified in the product descriptions. As indicated in the Sales Regulations, product category and seat allocation decisions will not become final until 2022, while stadia construction/renovation projects are on-going. Any drawings or diagrams included as part of the product description are approximate depictions, not actual, and should not be considered definitive. Each stadium and match will be configured differently, and that ticket category boundary locations may differ from match to match.

Q. Will I be able to request a change of seat allocation?

You will not be able to change your seat locations once they have been assigned. Spaces will be allocated on a first-come, first-served basis and subject to confirmation from MATCH Hospitality. Customers who require special assistance due to a disability (including but not limited to wheelchair seating as well as wheelchair access to hospitality facilities and/or a stadium) should notify us as soon as possible via email 2022.customerservice@match-hospitality.com, quoting your order number in the subject line. Please note that you will be required to provide proof of eligibility when requesting accessibility tickets and you will be advised accordingly of the permitted official documentation. Failure to provide valid proof of eligibility may result in your tickets being cancelled. MATCH Hospitality will use reasonable efforts to provide such special assistance (subject to availability) and all such requests remain subject to confirmation from MATCH Hospitality.

Q. Will all the tickets included in my hospitality package be seated next to one another in the stadium?

MATCH Hospitality will use all reasonable efforts to ensure that hospitality purchases in the same product category, for the same match and under a single order, will be seated next to or close to each other in the stadium and subject to seating availability at the time of assignment.

Q. If I make separate hospitality purchases for a single match, will the stadium seats be assigned next to each other?

Match tickets for multiple orders made under separate purchases will not be assigned seats adjacent to each other or in the same block unless requested in writing to 2022.customerservice@match-hospitality.com.  All seating requests are subject to availability.

We will only be able to assist you with this request if all your purchases are for the same hospitality product. All requests will be subject to approval. Please refer to the Hospitality Sales Regulations for further information regarding seat assignments.

Q. Are there any restrictions on the number of guests that can be seated together?

MATCH Hospitality will use reasonable efforts to ensure that hospitality purchases in the same product category, for the same match and under a single order, will be seated adjacent to each other or in the same block. However, please note that no guarantees or warranties are provided by MATCH Hospitality that seats will be adjacent to each other or in the same block. Match tickets from multiple orders, made under separate purchases, will not be assigned seats adjacent to each other or in the same block.