Hospitality Package Online Purchasing

Hospitality Package Online Purchasing

Q. Am I able to purchase hospitality packages online without creating an account?

No, you must create an online account on https://hospitality.fifa.com/ to be able to purchase any hospitality packages online.

Q. What is the step-by-step process when purchasing packages online?

  1. Click on the Login icon at the top right of the page
  2. Access the Register or Login links with existing details
  3. Select the 'Buy Packages' sub-menu 
  4. Click on the packages which interest you most. This can also be done in the following ways: 
    1. By Product – hospitality benefits
        • Pearl Lounge, MATCH Private Suite, MATCH Business Seat, MATCH Gallery Seat, MATCH Pavilion or MATCH Club
    2. By Series – bundled matches
        • Amazing Series, Venue Series, Final Round Series
    3. By Team - Team Specific Series or Team Specific Match
    4. By Individual Match - Single Match Package
    5. Amplify your matches: for any Final Round Series or Team Specific product, you are also able to add packages from our MATCH Experience range.
  5. On the selected packages page, follow the guided steps to select the package you want to purchase
  6. Select the quantity
  7. Click on ‘Add to Cart’ to add the hospitality package to your shopping cart
  8. Once you click on ‘Add to Cart’, you can either continue shopping and select additional hospitality packages or you can checkout to complete your purchase
  9. If the products added to your cart are in order, you can click on ‘Checkout’
  10. Follow the guided three-step checkout process
  11. Fill in the required information fields
  12. Read and accept the Terms and Conditions of purchase by checking the tick-box
  13. Click on ‘Pay now’ to confirm your purchase immediately and to pay online via credit card (FIFA prefers Visa)
  14. Enter your credit card details
  15. Once your credit card has been processed and verified, an email confirmation will be sent to the email address linked to your account
  16. An invoice reflecting your payment will be separately issued to you directly via email, as soon as receipt of full payment has been confirmed by our Finance department.

If you do not receive a Confirmation of Purchase email, please contact us at Qatar.2022@match-hospitality.com

Q. How can I view my online purchase(s)?

You will be able to view your online purchases in the ‘My Account’ section of the website under ‘My Orders’, once logged in with your registered email and password.

Q. When is my order confirmed?

ONLINE PURCHASES:

Online purchases are immediate and you will receive a Confirmation of Purchase detailing your order via email, as soon as the online payment card has been successfully processed. Your online acceptance of all the Sales Terms and Conditions forms a legally binding contract with respect to the products you purchased from MATCH Hospitality in accordance with the applicable Hospitality Sales Regulations.

ONLINE ORDER SUBMISSION:

In order for MATCH Hospitality to process your request, please follow the steps below:

  1. Log in to your Account
  2. Enter the name of the person the order is accepted by,
  3. Confirm your acceptance of the FIFA World Cup Qatar 2022™ Offline Hospitality Sales Regulations and other relevant disclaimers,
  4. Place your order.

Alternatively, you may sign the Request Form and upload it to your Account or, return a scanned copy of the Request Form to Qatar.2022@match-hospitality.com

By completing, signing and sending the Request Form to MATCH Hospitality, you are making an offer to enter into a legally binding contract for the purchase of the requested hospitality packages, subject to the MATCH Hospitality Sales Regulations, the FIFA World Cup Qatar 2022™ General Ticketing Terms and Conditions, the Stadium Code of Conduct and the product descriptions of the requested products. A binding contract will come into force if and when MATCH Hospitality accepts your offer and issues a Confirmation of Purchase.

Q. How do I know that your website is secure and that my payment information is safe?

All transactions are carried out using a secure server technology powered by SaferPay and Commercial Bank of Qatar.  Please also see Website Terms of Service for further information.

Q. What is the minimum number of packages I am required to purchase?

All packages, except for MATCH Private Suite, have a minimum purchase requirement per transaction as follows: 

      • Pearl Lounge – there is a minimum purchase requirement of two (2) hospitality packages per match and can only be purchased in even numbers thereafter i.e. 4, 6, 8. 10 etc.
      • MATCH Business Seat – there is a minimum purchase requirement of two (2) hospitality packages per match and can only be purchased in even numbers thereafter i.e. 4, 6, 8. 10 etc.
      • MATCH Gallery Seat – there is no minimum purchase requirement of hospitality packages per match.
      • MATCH Pavilion – there is no minimum purchase requirement of hospitality packages per match.
      • MATCH Club – there is a no minimum purchase requirement of hospitality packages per match.
      • MATCH Private Suite – can be purchased on an individual basis. Prices indicated are for the private use of the entire suite. Pricing may vary from suite to suite, based on the location and number of seats.

Q. Is there a limit to how many hospitality packages I can purchase online?

The maximum number of packages you can purchase online is 40 packages per match. For requests larger than 40 packages, please contact Qatar.2022@match-hospitality.com. FIFA will need to approve any purchases of over 40 packages per match made by a single company or individual. MATCH Hospitality reserves the right to split up groups within the stadium.

Q. Will I be able to purchase additional hospitality packages once I am in Qatar?

Information on last-minute hospitality package purchases will be made available closer to the event. All hospitality packages remain subject to availability and are sold on a first-come, first-served basis until sold out.

Q. Can I purchase hospitality packages for sweepstakes, competitions, auctions or charitable use?

Hospitality packages cannot be used for any commercial or marketing purposes including promotions and advertising campaigns, or as prizes in competitions, lotteries, auctions or sweepstakes. Hospitality packages are for the corporate or private use of you and your invited guests only and may not be commercialised or transferred (including for financial gain).  The purchase of hospitality packages does not grant the right to, or permit you and your invited guests to exercise any marketing, advertising or promotional activities with respect to the FIFA World Cup Qatar 2022™. More detailed rules are set forth in Section 11 of the Hospitality Sales Regulations.

Q. Are discounts offered for large purchase quantities of hospitality packages?

No, there are no discounted rates. Each hospitality package is sold at a standard price, regardless of the quantity of packages purchased.

Q. Are there discounted rates for children?

There are no discounted rates for children. Each hospitality package is sold at a standard per person/suite rate regardless of the age of customers.

Q. Can children get in for free?

Children, regardless of age, cannot get in for free. Every person entering the stadium perimeter and hospitality areas must have a match ticket, and applicable hospitality access devices.