Online Account and Registration

Q. How do I register an online account?

Q. I have registered an account but did not receive a ‘Confirmation of Account’ email.

Q. Can I create an online account by calling Customer Services?

Q. Why do I need to register an account online to purchase hospitality packages?

Q. I have forgotten my account password. How do I get a new password?

Q. How do I change my password?

Q. I have forgotten which email address I used during my account registration. How can I access my account?

Q. The registered email address linked to my online account is no longer active or valid, how can I access my account?

Q. Who is the account holder?

Q. How do I amend my account holder’s email address, account settings or personal details online?

Q. Can I use a different shipping or billing address to my main address?

Q. How do I update the payment card associated with my account?

Q. What third parties may receive my personal details if I consent to sharing them?

Q. Where can I find out more information on how my personal data can be used?

Q. How do I change my settings so that no third parties, other than MATCH Hospitality’s authorised Sales Agents in my country, are given my data?