Online Account Data Information

Online Account Data Information

Q. Who is the account holder?

The account holder is the person who maintains and holds responsibility for the account with MATCH Hospitality.  All communication regarding the account will be emailed to the account holder only. The account holder is responsible for keeping MATCH Hospitality informed of any changes to the initial shipping address, contact and personal details provided.

Q. How do I amend my account holder’s email address, account settings or personal details online?

Amendments to your account information can be done and managed online at https://hospitality.fifa.com/. Please login using your registered email address and password. Under the ‘My Account’ section you will be able to manage your account online, purchase and request hospitality products, as well as amend account information and change your password. You will also be able to view all purchases linked to your registered email address, pay any upcoming instalments as well as receive updates relevant to your purchase and hospitality experience.

Q. Can I use a different shipping or billing address to my main address?

Yes. During the checkout process, please select ‘Use different billing address’ and/or ‘Use different shipping address’ tick-box/s, if you wish to specify alternative billing or shipping information. 

Q. How do I update the payment card associated with my account?

Please note, if your previous instalment payment was processed online via card and your next instalment is not initiated before the due date, the forthcoming payment will be automatically charged to the registered card.

If you wish to pay using an alternative card, please complete the payment prior to the due date by selecting the PAY option against the relevant instalment in the Pending Payments tab in the ‘My Account’ and proceeding as prompted.  These card details will be used for any subsequent instalments. 

Visa is the official preferred payment card of the FIFA World Cup™.

Q. What third parties may receive my personal details if I consent to sharing them?

If you tick the box agreeing to share your information with other third parties, MATCH Hospitality may share your contact details with the appointed Sales Agents in your country, or select companies who may contact you offering other travel and tourism products in connection with the FIFA World Cup Qatar 2022™. Because we value you as our customer and care about your privacy, if you want to change your communication preference at any time and do not want us to share your details with our select group of companies, please contact us via email at 2022.customerservice@match-hospitality.com.

Q. Where can I find out more information on how my personal data can be used?

Please read the website’s Privacy Policy for a general description of how we use personal information obtained from this website.

If you purchase hospitality packages, then please also read the data provisions included within the Sales Regulations for a description of how we use personal information obtained as a result of your purchase transaction.