Registering and Activating Your Account Online

Registering and Activating Your Account Online

Q. How do I register an online account?

To create and activate an online account, follow the steps below:

  1. Go to https://hospitality.fifa.com/
  2. Click on the Login icon at the top right of the page
  3. Access the Register form under the login section
  4. Fill in the registration form with all the required information
  5. Read and accept the Website Terms of Service and Privacy Policy
  6. Click on the ‘Register’ button
  7. A ‘Confirmation of Account’ email will be sent to the email address you have provided.

Q. I have registered an account but did not receive a ‘Confirmation of Account’ email.

Please check your spam or junk-mail folder. Your email service provider may have filtered the ‘Confirmation of Account’ email into one of these folders. To avoid this problem in the future, please add our Websales address (Qatar.2022@match-hospitality.com) to your ‘safe senders list’, or the equivalent. Furthermore, in order to receive important event updates if you have purchased hospitality packages, we suggest that you add 2022.customerservice@match-hospitality.com to your ‘safe senders list’ as well. This will ensure that you will receive all essential communications from MATCH Hospitality.

If you have checked your junk and spam folders and still do not have an email, please contact us at Qatar.2022@match-hospitality.com.

Q. Can I create an online account by calling Customer Services?

No. Webshop registration can only be done online and a valid email address is required to register an account. All communication relating to your hospitality purchase(s) will be sent via email. It is important that you always keep your email address updated in the ‘Account Details’ tab of the My Account section of the website.

Q. Why do I need to register an account online to purchase hospitality packages?

All online customers are required to create an account before purchasing hospitality packages. Your online account allows you to:

  • Purchase and request available products
  • Amend your account details
  • View all your purchases
  • Pay any upcoming instalments
  • Receive important event information

If you subscribe to our newsletter, we will also send you important updated offers and products that may be of interest to you.