Your Login Credentials

Your Login Credentials

Q. I have forgotten my account password. How do I get a new password?

You can get a new password by going to the login page and clicking on the ‘Forgot your password?’ hyperlink under the login section. A new password link will be sent to the email address associated to your online account, once you have followed the guided steps.

Q. How do I change my password?

Once logged into the website, you can change your password by:

  1. Accessing the ‘My Account’
  2. Clicking on ‘Password Update’
  3. Following the guided steps

Q. I have forgotten which email address I used during my account registration. How can I access my account?

If you do not remember which email address was used at the time of registration, please send an email to 2022.customerservice@match-hospitality.com. Please note that we reserve the right to request identity documents to verify your identity.

Q. The registered email address linked to my online account is no longer active or valid, how can I access my account?

If the email address linked to your account is no longer active or valid, please notify us at 2022.customerservice@match-hospitality.com and we will update your account on your behalf. Please note that we reserve the right to request identity documents to verify your identity.