FAQs

Q. What does a Hospitality Package include?

Q. What is a hospitality product and how do I select the hospitality product best suited to me?

Q. What is a hospitality series?

Q. Are the prices shown per person rates?

Q. Do you have any information on individual match ticket availability without the hospitality offering?

Q. How do I get a visa to attend the FIFA Women's World Cup Australia & Aotearoa New Zealand 2023™?

Q. What is a Category 1 match ticket?

Q. Can I choose my seat locations?

Q. When will I know my seat number and where my seats are located?

Q. Will I be able to request a change of seat allocation?

Q. Will all the tickets included in my hospitality package be seated next to one another in the stadium?

Q. If I make separate hospitality purchases for a single match, will the stadium seats be assigned next to each other?

Q. Is there a specific dress code for the hospitality areas?

Q. What happens if my team is eliminated in the group stage and I have purchased a ticket-inclusive hospitality package for the knock-out stages of the competition?

Q. If my team does not advance to the knock-out stages and I am sent to default matches, how will I receive the hospitality packages for these matches?

Q. What is the Match Schedule?

Q. What time will the matches kick-off?

Q. When will I receive my match tickets?

Q. How do I register an online account?

Q. I have registered an account but did not receive a ‘Confirmation of Account’ email.

Q. Why do I need to register an account online to purchase hospitality packages?

Q. I have forgotten my account password. How do I get a new password?

Q. How do I change my password?

Q. I have forgotten which email address I used during my account registration. How can I access my account?

Q. The registered email address linked to my online account is no longer active or valid, how can I access my account?

Q. Who is the account holder?

Q. How do I amend my account holder’s email address, account settings or personal details online?

Q. Can I use a different shipping or billing address to my main address?

Q. How do I update the payment card associated with my account?

Q. What third parties may receive my personal details if I consent to sharing them?

Q. Where can I find out more information on how my personal data can be used?

Q. How do I change my settings so that no third parties, other than MATCH Hospitality’s authorised Sales Agents in my country, are given my data?

Q. Does my hospitality package include ground or air transportation on match day?

Q. Does my hospitality package include flights and/or accommodation?

Q. How will I arrange my travel and accommodation?

Q. Do I need a visa for entry for Australia / New Zealand ?

Q. Do I need a visa for entry into both Australia and New Zealand?

Q. Am I able to purchase hospitality packages online without creating an account?

Q. What is the step-by-step process when purchasing packages online?

Q. How can I view my online purchase(s)?

Q. When is my order confirmed?

Q. How do I know that your website is secure and that my payment information is safe?

Q. Is there a limit to how many hospitality packages I can purchase online?

Q. Will I be able to purchase additional hospitality packages once I am in Australia or Aotearoa New Zealand ?

Q. Can I purchase hospitality packages for sweepstakes, competitions, auctions or charitable use?

Q. What are the seating arrangements in the hospitality areas?

Q. How many people will each table in the hospitality area seat?

Q. Can I cancel my hospitality purchase?

Q. Can I transfer or resell my hospitality package?

Q. Can I exchange my purchased hospitality packages?

Q. If I no longer want to attend the match for which I have purchased hospitality packages, can I exchange it for a match I would prefer to see?

Q. Are discounts offered for large purchases of Hospitality Packages

Q. Are there discounted rates for children?

Q. Can children get in for free?

Q. In which currency must I pay for my hospitality packages?

Q. Is VAT applicable/refundable? What is the planned VAT/Sales Tax treatment of hospitality services and tickets?

Q. How can I pay for my hospitality packages online?

Q. What payment cards are accepted online?

Q. Is full payment required upon purchase for hospitality packages?

Q. The credit amount on my payment card is not sufficient to allow me to complete my purchase, how can I solve this problem?

Q. I am unable to process my online payment, what should I do?

Q. I have received an order number but not a Confirmation of Purchase. Is my order confirmed or not?

Q. How can I pay for my hospitality packages if I download and submit a completed Request Form?